FAq

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Guangdong Door Electrical Technology Co., LTD company FAQ

FAq

Q Where is your factory and company located?

Our factory is in Dongguan, and our headquarter is in Shenzhen.

Q What types of EV chargers do you manufacture?

We produce a wide range of EV charging solutions, including AC chargers, DC fast chargers, and ultra-fast charging stations, suitable for residential, commercial, and public use.

Q Do you provide installation and after-sales support?

We offer technical guidance for installation and provide after-sales support, including troubleshooting, spare parts supply.

Q What is the warranty period for your charging stations?

We provide a standard warranty of 1-3 years, covering manufacturing defects and performance issues. Extended warranty options are also available.

Q Do your chargers support smart features like remote monitoring and payment systems?

Yes, our charging stations integrate with OCPP1.6/2.0J, could connect to the CSMS(Charging Station Managment System), and then support remote monitoring, billing, RFID authentication, and app-based control for seamless operation.

Q Do you provide customized charging solutions?

Yes, we offer OEM/ODM services, allowing customization in terms of design, power output, connectivity, and branding to meet specific business requirements.

Q What certifications do your products have?

Our chargers comply with international safety and quality standards, including CE, UL, FCC, ISO, and RoHS, ensuring reliable and safe operation.

Q Are your charging stations compatible with all EV brands?

Yes, our chargers are designed to support all major electric vehicle brands, following global charging standards such as CCS, CHAdeMO, and Type 2.

Q How can I become a distributor or partner?

We welcome global distributors and business partners. Please contact us through our website or email to discuss partnership opportunities.

Q How can I get a quotation or place an order?

You can request a quote by filling out our online inquiry form or contacting our sales team directly. We will provide pricing details and lead times based on your requirements.

you can contact us at anytime!

DM14706574480

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Address

17th Floor, Block C, Digital Innovation Center, Longhua District, Shenzhen, China 518109

Tel

86-1470-657-4480

E-mail

evcharger@drzk.cn

DM14706574480

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